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License Problem

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I recently was forced to reformat my computer and now I can not use my licence for Wrestling Spirit. I had this problem once with TEW and they reissued my license for me. This time when I ask for assistance by filling out a support form I get a email saying a new ticket has been created, and to use that ticket number in the subject for all my replies. Does anybody know what I am supposed to do with this ticket number. As instantaneously as the replies come I doubt they have even looked at my problem. If any body can help I would be very appreciative.
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