freefall39 Posted February 15, 2014 Share Posted February 15, 2014 the error I get: First stage of unlicensing could not complete! unlicensed pending failed with error code 31. The system identifier used to generate the license for this system cannot be retrieved. the license cannot be unlicensed. what do I do? Link to comment Share on other sites More sharing options...
fredreed Posted February 16, 2014 Share Posted February 16, 2014 there could be several reasons for this problem one you may have uninstalled the game before unlicensing the game or did you reformat your HDD? Link to comment Share on other sites More sharing options...
Jaysin Posted February 16, 2014 Share Posted February 16, 2014 Contact Scott Vibert Scott@greydogsoftware.com Link to comment Share on other sites More sharing options...
freefall39 Posted February 18, 2014 Author Share Posted February 18, 2014 <p>I emailed about this almost three days ago and am still waiting on a response. I would really like to solve this issue, even if it needs to be resetting my account so I can install it on my new laptop. </p><p> </p><p> thanks.</p> Link to comment Share on other sites More sharing options...
Jaysin Posted February 18, 2014 Share Posted February 18, 2014 Scott usually responds within a day or so. Check your spam folder to see if the response got thrown in there. If not, try emailing him again or PMing him on here. Or both Link to comment Share on other sites More sharing options...
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