Lostwolfnesbit Posted October 26, 2013 Share Posted October 26, 2013 I bought the TEW10 game, the demo worked fine, but as soon as I installed the e-license the game wouldn't launch and I couldn't figure it out for the longest time. Then I looked up my anti virus program and why the e-license wouldn't work with it on google. Anyway, I use Zone Alarm and when my wife installed the program she also installed the tool bar that came with it. I discovered that the tool bar was blocking the e-license. I don't need the tool bar so I uninstalled it and now my game works fine. So maybe your anti-virus program has a tool bar that's blocking the e-license, look in your control panel, uninstall programs and look for your anti-virus program name and see if there's a tool bar there too. If so, uninstall the tool bar and see if that helps. I hope this helps others out there, also if I posted this in the wrong place, I apologize. It just seemed like the right place to do it since anyone having the same problem with any Greydog game should be able to use the same solution. Quote Link to comment Share on other sites More sharing options...
Arlie Rahn Posted October 26, 2013 Share Posted October 26, 2013 Stuck this. We see this a lot - thanks for posting it Lostwolfnesbit. Stickied! Quote Link to comment Share on other sites More sharing options...
Lostwolfnesbit Posted October 26, 2013 Author Share Posted October 26, 2013 You're welcome, just hope it helps. Quote Link to comment Share on other sites More sharing options...
Guest DutchMagpie Posted March 18, 2015 Share Posted March 18, 2015 Lonewolfnesbit, you made my day pal ! My games work ! Quote Link to comment Share on other sites More sharing options...
Ufiors Posted April 30, 2016 Share Posted April 30, 2016 great Quote Link to comment Share on other sites More sharing options...
emoasyou Posted March 24, 2017 Share Posted March 24, 2017 i bought tew 2016 game for 2 computers when released but i cant find a single copy of confirmation of purchase and both computers have had to be rebooted so is there anything i can do to get the game back or will i have to re buy the game? Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted March 24, 2017 Share Posted March 24, 2017 <blockquote data-ipsquote="" class="ipsQuote" data-ipsquote-username="emoasyou" data-cite="emoasyou" data-ipsquote-contentapp="forums" data-ipsquote-contenttype="forums" data-ipsquote-contentid="36924" data-ipsquote-contentclass="forums_Topic"><div>i bought tew 2016 game for 2 computers when released but i cant find a single copy of confirmation of purchase and both computers have had to be rebooted so is there anything i can do to get the game back or will i have to re buy the game?</div></blockquote><p> </p><p> No, you would not need to purchase them again. You would need to contact Scott Vibert (contact details & other information about ELicense are in the FAQ pinned to the top of the Technical Support forum) with the name on the card you used to purchase the game and the last four digits of the number so that he can look up your purchases.</p> Quote Link to comment Share on other sites More sharing options...
emoasyou Posted March 24, 2017 Share Posted March 24, 2017 Thank you Adam this as been done greatly appreciated Quote Link to comment Share on other sites More sharing options...
Pike316 Posted March 29, 2017 Share Posted March 29, 2017 <p>This same thing just happened to me because I factory restored my computer and didn't save my purchase ID. I don't think I'll have the same luck though as I don't have the same card that I used to purchase tew2016 now. </p><p> </p><p> Is there anything I can do? As you can see by my posts on here, I clearly had the game, but rules are rules I suppose.</p> Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted March 29, 2017 Share Posted March 29, 2017 You'd still contact Scott. Presumably you know the name on the card, so even if you can't give the number then just that information and an estimate on when you purchased it should be enough. Quote Link to comment Share on other sites More sharing options...
Pike316 Posted March 29, 2017 Share Posted March 29, 2017 I did contact him a few hours ago. Just waiting on a reply (: Quote Link to comment Share on other sites More sharing options...
Mattywood Posted December 4, 2017 Share Posted December 4, 2017 Adam, you might recall that I had e-mailed Scott about a license problem with TEW 2016 (the "4 5" and "5 5" errors), and didn't get a response. I sent a second e-mail as you instructed and copied you, but still haven't heard back from Scott. Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted December 4, 2017 Share Posted December 4, 2017 Have you checked your spam folder? Scott replied to you for a second time last Wednesday - I was CCed in, so it definitely left our side of things. It was sent to the same mail dot com address that you used to send it to us. Quote Link to comment Share on other sites More sharing options...
Mattywood Posted December 4, 2017 Share Posted December 4, 2017 Just checked. For some reason, there is nothing in there. Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted December 4, 2017 Share Posted December 4, 2017 I've just resent it from my address. I should note that Hotmail is flagging up your address as being potentially invalid. If that doesn't work, please supply me with a secondary address to try. Quote Link to comment Share on other sites More sharing options...
Mattywood Posted December 4, 2017 Share Posted December 4, 2017 Just received the response. I'm wondering if either it was an issue with the email domain or if I had too many emails built up. Anywho, thank you for the assistance from both you and Scott! Quote Link to comment Share on other sites More sharing options...
Jaysin Posted December 4, 2017 Share Posted December 4, 2017 I actually encountered the same error as Matt. I sent an email as well, but it was only yesterday. I copied you on to it. Did it go through? Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted December 4, 2017 Share Posted December 4, 2017 Yes. The issue was not with mails being received by us, it was with them being received by customers. Quote Link to comment Share on other sites More sharing options...
JAMR Posted June 11, 2018 Share Posted June 11, 2018 Hello: I bought MMA 5, but I have been charged twice for the game. Where can I solve it? Thank you. Quote Link to comment Share on other sites More sharing options...
Scott Vibert Posted June 11, 2018 Share Posted June 11, 2018 You can email me with the details of the order IDs. Quote Link to comment Share on other sites More sharing options...
JAMR Posted June 12, 2018 Share Posted June 12, 2018 <blockquote data-ipsquote="" class="ipsQuote" data-ipsquote-username="Scott Vibert" data-cite="Scott Vibert" data-ipsquote-contentapp="forums" data-ipsquote-contenttype="forums" data-ipsquote-contentid="36924" data-ipsquote-contentclass="forums_Topic"><div>You can email me with the details of the order IDs.</div></blockquote><p> </p><p> sending.</p> Quote Link to comment Share on other sites More sharing options...
wilnola Posted October 17, 2018 Share Posted October 17, 2018 <p>Hello:</p><p> I bought TEW2016, but I needed to format my computer.</p><p> How can I re-install it now?</p><p> Thank you.</p> Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted October 18, 2018 Share Posted October 18, 2018 <blockquote data-ipsquote="" class="ipsQuote" data-ipsquote-username="wilnola" data-cite="wilnola" data-ipsquote-contentapp="forums" data-ipsquote-contenttype="forums" data-ipsquote-contentid="36924" data-ipsquote-contentclass="forums_Topic"><div>Hello:<p> I bought TEW2016, but I needed to format my computer.</p><p> How can I re-install it now?</p><p> Thank you.</p></div></blockquote><p> </p><p> You simply need to re-run the installer, which can be downloaded from the Downloads section of the site. If you did not unlicense your game before formatting then you would need to contact Scott to get your license reset; details for this are covered in the FAQ pinned to the top of the TEW2016 Technical Support forum.</p> Quote Link to comment Share on other sites More sharing options...
Scotland Posted November 21, 2018 Share Posted November 21, 2018 <p>Hello</p><p> </p><p> I unlicensed my copy of Tew 2016 on my computer as I've got a new comp.</p><p> </p><p> I tried to licence Tew on my new comp but I'm getting a "11" error.</p> Quote Link to comment Share on other sites More sharing options...
Adam Ryland Posted November 22, 2018 Share Posted November 22, 2018 Please see the Elicense FAQ pinned to the top of the Technical Support forum. Quote Link to comment Share on other sites More sharing options...
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